ReStore Manager

Habitat MetroWest/Greater Worcester is seeking a manager for its second Habitat ReStore in Massachusetts.

TITLE: ReStore Manager

REPORTS TO: Affiliate ReStore Director

DIRECT REPORTS: ReStore staff and other employees who may be temporarily assigned

INDIRECT REPORTING: Volunteers, Vendor Personnel

SEEKING: A dynamic manager with entrepreneurial spirit to expand our operations into a new market and lead a team in a fast-paced, frequently changing retail environment. Must be able to demonstrate strong leadership, superior customer service, creative and innovative thinking, and a strong desire to give back to the community in a meaningful and impactful way.

POSITION SUMMARY: Implements and drives programs for ReStore donations.  Provides sustained network development to expand the scope of Habitat ReStore activities and develop long-term, collaborative relationships with community-based trade/business Groups, churches, donors and others to secure donations and raise awareness of Habitat for Humanity MetroWest/Greater Worcester’s mission in the community. Operations management, including:  consistent, safe and positive development of Associates and assets in order to provide a high-quality donor to customer experience. Communicates and collaborates with Managers of other ReStores within Affiliate to maximize profitability and meet total Affiliate goals.

This is a full-time exempt position, requiring ability to work Tuesday through Saturday, with some additional evenings as needed.

Required Skills and Experience:

  • A minimum of 3 years responsible leadership, directing successful teams and accountable for meeting objectives.
  • Solid application of interpersonal and communications skills, internally and externally, with groups and individuals.
  • The ability and willingness to call on existing and potential donors to increase merchandise in the store.
  • Demonstrated ability in training, managing, leading and developing Associates in a consistent, positive and safety-conscious manner.
  • Basic computer skills, including spreadsheets, word processing, presentations and email.
  • A history of successfully adapting to rapidly changing conditions with unexpected shifts in priorities.
  • Ability to safely lift and position up to 50 lbs. Job could entail occasional bending, kneeling and reaching, often in awkward or tiring positions. Bulk of time will be spent standing, walking and otherwise assisting customers.



  • Ethical leadership demonstrating consistent high standards of integrity and accountability.
  • Excellent Leadership skills including selection, training, coaching and development of associates.
  • Team Building through positive and effective communications and strong interpersonal skills.
  • Innovation based on sound business acumen and consideration of a range of risk and reward factors.
  • Initiative represented by “a sense of urgency” energy, enthusiasm, attention to detail and follow up.
  • Adaptability: a quick, sound and positive decision maker in rapidly changing conditions; anticipating, addressing and solving problems.
  • Relationship Builder for cooperative, mutually beneficial and long-term relationships.
  • Personal Presence, projecting a professional image in speech and demeanor in interactions with others in multiple venues and scenarios.


APPLICATION PROCESS (NO CALLS OR WALK-INS PLEASE): If you’re interested in joining our team, please send a cover letter, resume and salary requirements to no later than:  March 10, 2017.   Employment is contingent upon completion of a satisfactory background check. If you are selected for an interview, you will be contacted by a representative of Habitat for Humanity MetroWest/Greater Worcester.

It is the policy of the Employer to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote, and compensate persons in all jobs without regard to race, color, religion, sex, national origin, disability, or sexual orientation.

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