Family Services Coordinator

OVERVIEW: Habitat for Humanity MetroWest – Greater Worcester is an independent 501(c)3 affiliate of Habitat for Humanity International with an annual budget of approximately $2.5 million serving 42 communities in Central Massachusetts. We are an ecumenical faith-based organization founded on the conviction that every man, woman and child should have a simple, decent, affordable place to live in dignity and safety. The Habitat program is one of self-empowerment based upon “a hand up, not a handout.” Our mission is “Putting God’s love into action, Habitat brings people together to help build homes, communities and hope.”

JOB SUMMARY: The Family Services Coordinator (FSC) will provide support, leadership, coordination, and certain direct services to Habitat’s Family Partnership program and committee, and the Family Selection program and committee. The Family Partnership program works with Habitat homeowners from their initial selection through closing on their home, the first year of homeownership and onward, with a special focus on resolving any mortgage delinquencies post first-year. The FSC will be the staff person responsible for fostering good neighbor relations in subdivisions developed by Habitat, and good homeowner association management. In Family Selection the FSC will serve to broadly promote application opportunities, ensure that all applicants receive fair treatment and great “customer service,” maintain compliance with all relevant laws, regulations and grant requirements, as well as local and national Habitat for Humanity principles and policies. The FSC will work to maximize the engagement of specialized and leadership volunteers in the areas of Family Selection and Family Partnership.


Core Tasks:

  1. Develop and implement a comprehensive program leading to self-sufficiency for families throughout their relationship with Habitat for Humanity, from initial outreach, engagement, and training to homeownership. Create annual and long-term Family Services budgets, goals and strategies for review by Executive Director.
  2. Coordinate the day-to-day operations of Habitat’s Family Selection and Family Partnership programs, including marketing homeownership opportunities according to project specifications, engaging directly with potential applicants, providing referrals for other housing programs to applicants not suitable for the Habitat program and developing relationships with compatible social service agencies which serve low to moderate income individuals and families. Provide some administrative support to and liaise with Family Partnership and Family Selection Chairs and team leaders.
  3. Attend Family Selection and Family Partnership committee meetings as the staff support person.

Additional Responsibilities:

  1. In consultation with committee chairs, as needs and vacancies occur, oversee recruitment and training of Family Partners, as well as members and leaders of the various Family Selection team Position does require flexibility to attend evening committee meetings and applicant appointments.
  2. Develop and conduct appropriate training for volunteers working in these programs.
  3. Refresh existing and create new program materials, as needed.
  4. Develop and support programs to promote good homeowner association management, including development of good neighbor training programs, assistance with conflict resolution (within limitations provided by Habitat guidelines), liaising with and supporting Home Owner Associations established in Habitat developments, and providing assistance in selection of professional property management organizations.
  5. Coordinate and develop pre- and post-purchase training for Habitat homeowners; develop relationships with local housing counseling agencies which offer HUD certified First Time Homebuyer courses and other self-sufficiency initiatives; foster continued positive communication amongst Habitat homeowner families and between homeowner families and Habitat volunteers/staff.
  6. Fulfill administrative and liaison roles in grant, mortgage and fair housing/lending areas, as well as Habitat for Humanity standard process (execution of “Letter of Intent; maintenance of applications and mortgage files). Ensure compliance with Massachusetts Department of Housing and Community Development marketing and lottery plans and procedures as requir Maintain certification as a loan originator through HFHI online training classes and relevant state level education, if applicable. Insure that Family Selection process complies with all relevant laws.
  7. At completion of construction, coordinate with Volunteer Coordinator and Development Department.
  8. Department on home dedications; assist with other Habitat events as needed.
  9. Coordinate with all parties (construction, finance, legal, DHCD) towards closing on home.
  10. In concert with Finance staff, work with homeowners with delinquent mortgages; develop and monitor payment agreements and provide information and referrals as needed.
  11. Insure fulfilment of Habitat commitments through the first year of occupancy – punch list, warranty, responsiveness to other concerns; work to foster the continuing positive engagement of homeowner families in the work of Habitat for Humanity MetroWest – Greater Worcester.
  12. Develop and coordinate the Family Selection and Partnership elements of any future repairs program, veterans program, or similar.
  13. Maintain updated “FAQs” for inquiries received from families by front office; develop informational material for website, e-news, handouts, and other collateral that will help inform potential applicants about the Habitat program.
  14. Perform other duties as assigned by Executive Director for the good of the organization.

Skills and Qualifications:

  • Bachelor’s degree required, master’s degree in social work or related field preferred.
  • Education, training or experience related to social work, social service, mediation and facilitation or affordable housing.
  • Detail-oriented, strong administrative and organizational skills, including basic math competency.
  • Commitment to Habitat for Humanity’s mission of service to others.
  • Ability to plan, organize, and implement multiple projects and meet deadlines.
  • Flexibility to work some evenings and weekends.
  • Welcoming and engaging manner; great listening skills, excellent “people” and interview skills and ability to work with all different kinds of people in a positive “can-do” manner.
  • Ability to succeed in a collaborative team environment.
  • Ability to skillfully and thoughtfully interact with a diverse set of stakeholders.
  • Ability to appropriately manage confidential material.
  • Strong written and verbal communication skills, both individual and small group.
  • Ability to supervise and liaison with volunteers and staff with a variety of different levels of responsibility, and to grow volunteer engagement in these program areas.
  • Competency in basic computer skills (Word, Excel, social media).


  • Experience in facilitating and mediating group interactions.
  • Basic understanding of mortgage lending and finance.
  • Knowledge of development and implementation of training programs and courses.

Reports to: Executive Director

Supervises: Leadership volunteers on Family Selection and Family Partnership Committees

30 hours per week with limited benefits; this job will include a mix of regular office hours and occasional evening and weekend responsibilities.

Background check including driving record & CORI/SORI will be required of finalist.

To Apply: Send resume, cover letter and salary requirements by e-mail to:

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