Assistant ReStore Manager Job Description

Reports to:   ReStore Manager

Description: This positions assists the Store Manager in administrative and operational functions of the Habitat for Humanity MetroWest Greater Worcester ReStore. The Assistant ReStore Manager assists the Store Manager in achieving operational, financial, administrative and customer service goals

Responsibilities

  • Manage the store in the absence of the store manager.
  • Manage all purchased product with the store manager.
  • Provide the highest level of customer service while always seeking to understand the customer and donor needs.
  • Open and close the store as needed.
  • Daily cash drawer reconciliation and deposits.
  • General oversight, development and review of policies, procedures, store operations and volunteer management in coordination with store manager.
  • Assist the ReStore Manager in developing and implementing marketing and public relations campaigns for increasing donations and sales.
  • Assist in procurement from local businesses for the store.
  • Oversee display and organization of showroom sales areas to ensure all items and departments are properly priced and ticketed for sale.
  • Schedule regular training for new and current staff members on new policies and programs.
  • Assist with donation screening, uploading donations and training staff to price.
  • Assist on sales floor and moving sold items as needed.
  • Achieve excellent customer, donor, and volunteer ratings.
  • Assist in training of new hires as needed.
  • Other duties as assigned.

Skills and Qualifications

  • Computer knowledge including Microsoft Word and Excel. Must have willingness to learn other programs as needed.
  • Self-motivated, reliable and enthusiastic. Enjoy working with people from diverse backgrounds.
  • Be empathetic to customers, donors, volunteers and staff while providing excellent service.
  • Ability to handle and defuse challenging situations with tact. Excellent communication and conflict resolutions skills.
  • Commitment to safe working environment.
  • Ability to provide leadership and supervision to staff and volunteers while also having the ability to perform must tasks in the absence of staff or volunteers.
  • Ability to operation office equipment.
  • Ability to lift 50 pounds.
  • Forklift certification a plus.
  • Ability to develop the procurement capabilities of the store and gain donations through the development of key relationships or business and corporations.

Education/Experience

  • Minimum High School Diploma or equivalent.
  • Minimum of two years of retail sales and leadership experience.
  • Retail experience with building materials/hardware preferred.

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